Standard Operating Procedure (SOP) | DoorNumberPlates.artsNprints.com

A Unit of Newtech Corporation of India (Since 1984)
Delivering Custom-Made Door & Room Number Plates Across India

1. Objective

To define clear procedures for processing, manufacturing, quality-checking, and delivering door number plates, room plates, and signage products ordered through DoorNumberPlates.artsNprints.com, ensuring efficiency, accuracy, and customer satisfaction.

2. Scope

This SOP applies to all departments involved in:

• Customer communication & support

• Design & artwork approval

• Production & quality inspection

• Packaging, shipping & after-sales service

3. Workflow Overview

Step 1: Order Placement

• Customer places an order online or via WhatsApp/call (+91 9036882889).

• Order details (size, material, color, text, engraving type, quantity) are recorded.

• System generates a unique Order ID and sends acknowledgment via email/WhatsApp.

Step 2: Design & Pre-Production Approval

• Design team creates a digital artwork proof.

• The customer reviews and approves the design before production.

• Only after written approval, the production process begins.

Step 3: Material Allocation

• Based on order type, raw materials (Brass, Stainless Steel, Acrylic, Titanium, Wooden, etc.) are assigned.

• All raw materials are checked for quality, thickness accuracy, and surface finish.

Step 4: Production Process

• Engraving or Printing: Permanent laser marking, UV printing, or sandblasting based on material.

• Cutting & Finishing: Precision shaping (rectangular, oval, round, custom).

• Polishing & Coating: Protective layer applied for long-lasting shine and weather resistance.

Step 5: Quality Check (QC)

• 3-point inspection: Design accuracy, engraving clarity, and size verification.

• QC team signs off before packaging.

• Rejected products are reworked immediately to avoid delays.

Step 6: Packaging & Dispatch

• Each plate is packed in protective bubble wrap and secured in a rigid box.

• Dispatch within 2–5 working days from production completion.

• Tracking details and courier link shared with the customer via WhatsApp/SMS/email.

Step 7: Delivery

• Delivery available across India — from Jammu to Kanyakumari and all metro/tourist cities like Bengaluru, Hyderabad, Chennai, Kochi, Delhi, Mumbai, Jaipur, and Kolkata.

• Customer is notified upon successful delivery.

Step 8: After-Sales Support

• Customers can reach support 24/365 for installation guidance, re-orders, or feedback.

• Replacement handled under the Return & Refund Policy if eligible.

4. Key Policies

• No Cash on Delivery (COD) for customized items.

• Pre-production approval mandatory.

• Confidentiality maintained for all custom designs and corporate logos.

• Sustainability focus: Eco-friendly materials and minimal packaging waste.

5. Department Responsibilities

6. Review & Improvement

• SOP is reviewed every 6 months to improve production efficiency and customer satisfaction.

• Feedback from customers and staff is encouraged for continual improvement.

At Arts N Prints, every order is a promise of quality, precision, and trust. Following this SOP ensures that every door number plate reaching your doorstep reflects our 40+ years of craftsmanship and commitment to excellence.

Contact:
+91 9036882889 | support@artsnprints.com
DoorNumberPlates.artsNprints.com
Trusted Manufacturer Since 1984 | Delivering Across India